{"id":926,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T17:22:53","guid":{"rendered":"https:\/\/muvipearls.com\/contact\/"},"modified":"2025-06-12T13:17:26","modified_gmt":"2025-06-12T11:17:26","slug":"contact","status":"publish","type":"page","link":"https:\/\/muvi.sndhvn.me\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-172069097\">\n\n\n\t<div id=\"col-960807392\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently asked questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\u201elead\u201c>Bitte lies unsere FAQ bevor du uns eine Nachricht schickst.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-94402458\" class=\"accordion-item\">\n\t\t<a id=\"accordion-94402458-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-94402458-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-94402458-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-94402458-label\">\n\t\t\t\n\n<p>Our shipping costs depend on the delivery address and the weight of the shipment. You can find an <a href=\"https:\/\/muvi.sndhvn.me\/en\/shipping-delivery\/\">overview<\/a> of the delivery options and shipping costs here. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3993776833\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3993776833-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-the-delivery-take\" aria-expanded=\"false\" aria-controls=\"accordion-3993776833-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does the delivery take<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3993776833-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3993776833-label\">\n\t\t\t\n\n<p>Shipments within Germany are usually delivered within 3-6 working days. But sometimes it can be faster. <\/p>\n<p>International shipments take longer. Within the EU, they usually take 4-14 working days. Outside the EU, shipments can take up to 48 days to arrive.    <\/p>\n<p>There may be delays due to customs clearance.<\/p>\n<p>If you have not received your shipment within the delivery times, please write us a message.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-873954075\" class=\"accordion-item\">\n\t\t<a id=\"accordion-873954075-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-for-collection-or-express-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-873954075-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there an option for collection or express delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-873954075-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-873954075-label\">\n\t\t\t\n\n<p>Collection is not possible for technical reasons. Express delivery is currently not offered. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1242635747\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1242635747-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-parcel-hasn&#039;t-arrived-yet.-where-is-it?-\" aria-expanded=\"false\" aria-controls=\"accordion-1242635747-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My parcel hasn&#039;t arrived yet. Where is it? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1242635747-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1242635747-label\">\n\t\t\t\n\n<p>After your order has been shipped, you will receive a tracking link from us or our shipping partner. If your shipment does not move for a long time or cannot be found despite delivery notification, please write to us. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-90018014\" class=\"accordion-item\">\n\t\t<a id=\"accordion-90018014-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-after-i-have-ordered?\" aria-expanded=\"false\" aria-controls=\"accordion-90018014-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens after I have ordered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-90018014-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-90018014-label\">\n\t\t\t\n\n<p>After we have received your order, you will receive a confirmation of receipt. Orders are usually handed over to the shipping service provider within 48 hours. As soon as we have finished packing your shipment, you will receive a tracking number and an invoice.  <\/p>\n<p>If you have selected bank transfer as your payment method, you will receive information and bank details from us. We can only send the shipment once we have received the payment in full. In some cases this can take 2-3 working days.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2029872097\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2029872097-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2029872097-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2029872097-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2029872097-label\">\n\t\t\t\n\n<p>You will of course receive an invoice with VAT shown.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1411220158\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Write us a message<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1013-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1013\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/926#wpcf7-f1013-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1013\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1013-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-flat\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name (requiered field)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Email (requiered field)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n\t<p>Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Kategorie\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Kategorie\"><option value=\"Questions before ordering\">Questions before ordering<\/option><option value=\"Questions about an order\">Questions about an order<\/option><option value=\"Questions about an invoice\">Questions about an invoice<\/option><option value=\"Questions about your account\">Questions about your account<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Bestellnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"Order number (Optional)\" type=\"text\" name=\"Bestellnummer\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your message (required field)\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Datenschutzerklaerung\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Datenschutzerklaerung\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">The information provided in the contact form and the contact details specified therein will be stored by us in order to process your enquiry and in case we have further questions. We will not pass on this information without your consent. Further information can be found in our <a href=\"https:\/\/muvi.sndhvn.me\/datenschutz\/\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"hcap-cf7\">\t\t<input\n\t\t\t\ttype=\"hidden\"\n\t\t\t\tclass=\"hcaptcha-widget-id\"\n\t\t\t\tname=\"hcaptcha-widget-id\"\n\t\t\t\tvalue=\"eyJzb3VyY2UiOlsiY29udGFjdC1mb3JtLTdcL3dwLWNvbnRhY3QtZm9ybS03LnBocCJdLCJmb3JtX2lkIjoxMDEzfQ==-20bfb57deca1d0d869d1514d873ca3a9\">\n\t\t\t\t<span id=\"hcap_cf7-6a32cbb3cbe2a4.64372999\" class=\"wpcf7-form-control h-captcha \"\n\t\t\tdata-sitekey=\"d0ec4814-1dba-4818-8ec6-2b0e79f04092\"\n\t\t\tdata-theme=\"light\"\n\t\t\tdata-size=\"normal\"\n\t\t\tdata-auto=\"false\"\n\t\t\tdata-ajax=\"false\"\n\t\t\tdata-force=\"false\">\n\t\t<\/span>\n\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"769b3a3f2e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/926\" \/><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-172069097 > .col > .col-inner {\n  padding: 50px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<p> <\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":817,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-926","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/pages\/926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/comments?post=926"}],"version-history":[{"count":3,"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/pages\/926\/revisions"}],"predecessor-version":[{"id":978,"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/pages\/926\/revisions\/978"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/media\/817"}],"wp:attachment":[{"href":"https:\/\/muvi.sndhvn.me\/en\/wp-json\/wp\/v2\/media?parent=926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}